Privacy Policy

Last updated 17 May 2026

This Privacy Policy explains how SAI HING HONG collects, uses, stores and shares personal information when you visit our website, place an order, contact us or otherwise use our services. It also explains the choices and rights that may be available to you.

SAI HING HONG is operated by SAI HING HONG LIMITED, MEZZANINE, NO. 117 BONHAM STRAND EAST, SHEUNG WAN, HONG KONG SAR (“SAI HING HONG”, “we”, “us” or “our”). Where applicable, SAI HING HONG LIMITED is the data controller responsible for the personal information described in this policy.

Personal information we collect

Information you provide

We may collect information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Billing and delivery addresses
• Account information, where customer accounts are available
• Order notes and product preferences
• The contents of messages, return requests or other communications you send us
• Information you provide when entering a promotion, subscribing to marketing or completing a form

Payment information

Payments are processed through Shopify’s checkout and the applicable third-party payment provider. Complete card numbers and card security codes are collected and processed by those providers and are not provided to or stored directly by SAI HING HONG.

The limited payment information associated with an order may include the amount paid, payment status, payment method, card brand and last four digits of the card, where made available by the payment provider.

Order and transaction information

When you place or attempt to place an order, we may collect:

• The products ordered
• Sizes, colours and quantities selected
• Order date, price, discounts and applicable charges
• Billing and delivery information
• Payment and transaction status
• Shipping method and tracking information
• Return, cancellation, exchange and refund records
• Communications associated with the order

Technical and usage information

When you use our website, we and our service providers may automatically collect information such as:

• Your IP address
• Browser and device type
• Operating system
• Device identifiers
• Language and approximate location
• Pages and products viewed
• Actions taken on the website
• Dates and times of visits
• The website, search result or advertisement that referred you to us
• Cookie and similar technology identifiers

Information from third parties

We may receive personal information from Shopify, payment providers, delivery companies, fraud-prevention services, analytics providers, advertising partners and other providers involved in operating our store.

How we use personal information

We may use personal information for the following purposes:

• Processing, confirming and fulfilling orders
• Arranging shipment and providing tracking information
• Managing cancellations, returns and refunds
• Responding to customer service enquiries
• Managing customer accounts
• Processing payments and preventing unauthorised transactions
• Detecting fraud, misuse and security incidents
• Maintaining, protecting and improving our website and services
• Understanding website and product usage
• Personalising website content where permitted
• Sending marketing communications where you have consented or where otherwise permitted by law
• Measuring advertising and marketing performance where permitted
• Maintaining business, tax, accounting and transaction records
• Establishing, exercising or defending legal claims
• Complying with legal and regulatory obligations

Legal bases for processing

Where applicable law requires us to identify a legal basis, we process personal information on one or more of the following grounds:

• Performance of a contract: to process payment, fulfil and deliver an order, manage a return or refund and provide requested customer support.
• Legitimate interests: to operate and improve our business, maintain security, prevent fraud, understand service usage and protect our legal rights.
• Consent: to send certain marketing communications or use non-essential cookies where consent is required.
• Legal obligation: to maintain required records and respond to lawful requests from courts, regulators or public authorities.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

How we share personal information

We do not sell personal information in exchange for money. We may disclose information to service providers and other parties where reasonably necessary to operate our business, including:

• Shopify: which provides our ecommerce platform, storefront and checkout.
• Payment providers: which process transactions, verify payments and assist with fraud prevention.
• Warehousing and fulfilment providers: which prepare and dispatch orders.
• Delivery companies and carriers: which require contact and address information to deliver parcels.
• Email and communication providers: which help send order notifications, service messages and permitted marketing communications.
• Analytics and advertising providers: which help us understand website use and measure advertising, subject to applicable consent requirements.
• Technology and security providers: which host, maintain and protect our business systems.
• Professional advisers: including accountants, auditors, insurers and legal advisers.
• Courts, regulators and public authorities: where disclosure is required or permitted by law.

Service providers may use personal information only for the services they provide to us or as otherwise permitted by their own legal obligations.

Business transfers

If all or part of our business is sold, merged, reorganised, financed or transferred, personal information may be disclosed or transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.

International transfers

SAI HING HONG LIMITED is based in Hong Kong SAR. Shopify and other service providers may process information in Hong Kong SAR, Canada, the United States, Europe or other countries and regions.

As a result, personal information may be transferred outside the country or region where you live. Privacy and data-protection laws in those locations may differ from those in your jurisdiction.

Where required, we or our service providers use recognised safeguards for international transfers, such as adequacy decisions, approved contractual clauses or other transfer mechanisms permitted by applicable law.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

Our general retention periods are:

• Order and transaction records: up to seven years, or longer where required by applicable law.
• Customer account information: while the account remains active and for a reasonable period afterward.
• Customer service correspondence: generally up to three years after the last relevant communication.
• Return and refund records: for the period required to manage the request and maintain transaction records.
• Marketing contact information: until you unsubscribe or withdraw consent, after which we may retain a limited suppression record to honour your request.
• Technical and security records: for a period reasonably necessary to maintain website security and investigate incidents.

Actual retention periods may vary depending on the nature of the information, our legal obligations and whether the information is required to resolve a dispute or enforce an agreement.

Cookies and similar technologies

Our website and service providers may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

• Keep the website, shopping cart and checkout functioning
• Remember preferences and settings
• Maintain account sessions
• Protect the website and prevent fraud
• Understand website traffic and performance
• Measure marketing and advertising effectiveness
• Provide relevant advertising where permitted

Essential cookies are required for core website functions. Where required by law, analytics, advertising and other non-essential cookies are used only after you have made the relevant consent choice.

You can manage cookies through any cookie controls provided on our website and through your browser settings. Blocking certain cookies may prevent parts of the website or checkout from working correctly.

Marketing communications

If you subscribe to marketing, we may send you information about products, promotions or other store updates.

You may unsubscribe at any time by using the unsubscribe option included in a marketing email or by contacting service@lunverot.com.

Even if you unsubscribe from marketing, we may continue to send transactional or service communications relating to your orders, account or customer service requests.

Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of processing
• Object to certain processing, including direct marketing
• Withdraw consent previously provided
• Request a portable copy of certain information
• Opt out of certain targeted advertising, sharing or profiling activities where applicable
• Complain to an applicable data-protection authority

To submit a privacy request, contact service@lunverot.com and describe the right you wish to exercise.

We may need to verify your identity before completing a request. Depending on the request, this may involve confirming your contact information or details associated with a recent order. We will use verification information only to process and protect the request.

We will respond within the period required by applicable law. If additional time is legally permitted and reasonably necessary, we will notify you.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Complaints

If you have concerns about our use of personal information, contact us first so we can review the issue.

Depending on where you live, you may also have the right to complain to your local data-protection authority. In Hong Kong SAR, you may contact the Office of the Privacy Commissioner for Personal Data.

Children’s information

Our website and products are intended for adults and are not directed to children. We do not knowingly collect personal information directly from children under 16.

If you believe that a child has provided personal information to us, contact service@lunverot.com so we can review and, where appropriate, delete it.

Information security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Payment details are processed through Shopify’s checkout and the applicable payment provider. SAI HING HONG does not directly receive or store complete card numbers or card security codes.

No online transmission or storage system can be guaranteed to be completely secure. You should use a unique password for your account, keep login details confidential and contact us if you suspect unauthorised use.

If a personal data breach occurs, we will assess it and notify affected individuals and relevant authorities where notification is required by law.

Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy, security or content. Review the privacy policy of any third-party service before providing personal information.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations.

The revised version will be posted on this page and the “Last updated” date will be changed. Where required by law, we will provide additional notice of material changes.

Contact us

Privacy questions and requests may be submitted using the following details:

service@lunverot.com
Telephone: (852) 25481814

Operated By:SAI HING HONG LIMITED
Registered Business Address:
NO. 117 BONHAM STRAND EAST
SHEUNG WAN
HONG KONG SAR