Contact LUNVEROT
Email is the main way we handle customer enquiries, including orders, product information, sizing, returns and damaged or incorrect items.
service@lunverot.com
You may also contact us by telephone at (852) 25481814.
When contacting us, please provide the relevant information below. This will help us locate your order and respond to your enquiry more efficiently.
What to include
About an order
Please include your order number and the email address used when placing the order. If your enquiry concerns a particular product, please also include the product name.
Damaged or incorrect item
Please send your order number, a clear photograph of the item received and a photograph of the outer packaging if it was also damaged.
Contact us as soon as possible after delivery and keep the item and its original packaging until we have reviewed your enquiry.
Sizing and fit
Please tell us which product you are considering and provide your usual size or relevant body measurements. As sizing and fit can vary between designs, please also review the information shown on the individual product page before ordering.
We will provide the available product information, but the final choice of size remains the customer’s responsibility.
A return
Please include your order number, the product you wish to return and the reason for the return.
Wait for our confirmation and return instructions before sending anything. Do not send a return to our registered office unless we have specifically instructed you to do so.
Changing or cancelling an order
Please contact us as soon as possible with your order number and the change you would like to make. We cannot guarantee that an order can be changed or cancelled after it has entered processing or been dispatched.
Business details
LUNVEROT is operated by SAI HING HONG LIMITED.
Operated By:SAI HING HONG LIMITED
Registered Business Address:
NO. 117 BONHAM STRAND EAST
SHEUNG WAN
HONG KONG SAR
Customer service email: service@lunverot.com
Telephone: (852) 25481814
The address above is our company address and should not be used for returns unless our customer service team has confirmed it in writing. The correct return address may vary depending on the order and dispatch location.